Who we are
Our website address is: https://perceionm.com. Perceionm LLC is a professional cleaning service provider offering house cleaning, deep cleaning, move-in/out cleaning, Airbnb cleaning, office cleaning, and commercial cleaning services across Mesa, AZ, and surrounding areas. We are committed to protecting your personal data and complying with applicable U.S. privacy laws.
Comments
When customers leave service reviews or feedback on our site, we collect the data provided in the comment form (e.g., name, email address, comment content). We also gather the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymized string created from your email address (known as a hash) may be shared with the Gravatar service to check if you have an active Gravatar profile. You can review Gravatar’s privacy policy here: https://automattic.com/privacy/. Once your service review is approved, your Gravatar profile picture (if applicable) will be visible to the public alongside your comment.
Media
If you upload images related to our cleaning services (e.g., before/after photos of your space for feedback or testimonials), please avoid uploading images with embedded location data (EXIF GPS). Visitors to our website may download and extract any location information from images posted on the site.
Cookies
- When you leave a service review or book a cleaning service, you may opt to save your name, email address, and contact details in cookies for convenience. This eliminates the need to re-enter your information for future bookings or reviews, and these cookies expire after one year.
- If you visit our booking or checkout page, we set a temporary cookie to verify if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
- We use functional cookies to remember your booking preferences (e.g., service type, preferred time window) and optimize your website experience. These cookies expire after six months.
We do not use cookies for login-related functions, content editing, or screen display customization (as these features are not applicable to our cleaning service website).
Embedded content from other websites
Our service pages or customer testimonials may include embedded content (e.g., videos, maps, or third-party review widgets). Embedded content from external websites functions identically to visiting the third-party website directly.
These third-party websites may collect data about you, use cookies, embed additional tracking tools, and monitor your interaction with the embedded content. This includes tracking your activity if you are logged into an account on the third-party website.
Who we share your data with
- We may share limited personal data with our insured, trained cleaning team members (e.g., your address, service requirements) to fulfill your cleaning booking.
- We share data with trusted third-party service providers (e.g., payment processors, scheduling tools) solely to deliver our cleaning services. These providers are contractually obligated to protect your data.
- If you request a password reset (for customer accounts, if applicable), your IP address will be included in the reset email for security purposes.
How long we retain your data
- Service reviews/feedback and their metadata are retained for 2 years. This allows us to address follow-up questions, maintain service quality records, and approve subsequent comments without additional moderation.
- For customers with a registered account (if applicable), we store the personal information provided in their profile (e.g., name, contact details, booking history) until the account is deleted. You can edit or delete your personal information at any time, except for your username. Our website administrators may also access and edit this information for service-related purposes.
What rights you have over your data
If you have a registered account or have left service reviews, you can request:
- An exported file of the personal data we hold about you (including booking history, contact details, and reviews).
- The erasure of any personal data we hold about you, except for data we are legally required to retain for administrative, tax, or security purposes.
Where your data is sent
Visitor comments and service reviews are checked through an automated spam detection service to protect our website and users from malicious content.