Contact: help@perceionm.com
Overview
This policy outlines the delivery of Perceionm’s cleaning services (no physical product shipping applies) — including service area coverage, booking procedures, and on-site expectations — to ensure a smooth experience for our customers.
1. Service Area
We currently provide cleaning services to the following regions in Arizona:
- Mesa (primary service area)
- Surrounding cities: Gilbert, Chandler, Tempe, Scottsdale, and Apache Junction
For commercial cleaning services or requests outside these areas, contact us at help@perceionm.com to confirm availability.
2. Booking & Scheduling
- Booking Process: Services can be booked online via https://perceionm.com or by emailing help@perceionm.com. You will receive a confirmation email within 1 hour of booking, including your service date, time window (2–3 hours), and assigned cleaning team’s details.
- Time Windows: We offer flexible time slots (7 AM–8 PM, 7 days a week). You will receive a text/email notification when our team is en route (15–30 minutes before arrival).
- Rescheduling: To reschedule a service, contact us at least 24 hours before your scheduled time. Rescheduling with <24 hours notice may incur a $25 administrative fee (waived for emergency situations, at our discretion).
3. Service Preparation & Access
- Customer Responsibilities: Before our team arrives, please:
- Clear excessive clutter from surfaces (counters, floors, tables) to allow full access.
- Secure valuables (cash, jewelry, important documents) and hazardous materials (cleaning chemicals, sharp objects).
- Provide access to water, electricity, and the service space (e.g., key drop-off, lockbox code, or in-person handoff).
- Secure pets in a safe area (or notify us if pets will be present during the service).
- Access Issues: If our team is unable to access the space at the scheduled time (e.g., wrong lockbox code, no one home), the service will be canceled, and the no-show policy will apply (no refund) unless alternate arrangements are made within 30 minutes.
4. Service Execution
- Cleaning Supplies: We provide eco-friendly, non-toxic cleaning products and professional tools (HEPA-filter vacuums, microfiber cloths, disinfectants) at no extra cost. If you prefer us to use your own supplies, please note this at booking or inform the team upon arrival.
- Special Requests: Custom requests (e.g., inside fridge/oven cleaning, blind cleaning) must be confirmed at booking and may incur additional fees. We do not provide specialized services like carpet cleaning, mold removal, or heavy furniture moving (these require specialized equipment).
- Post-Service Follow-Up: After completion, our team will leave a feedback form for you to rate your experience. If you have any concerns, contact us within 24 hours (as outlined in our Refund Policy) for prompt resolution.
5. Emergency Services
We offer 24/7 emergency cleaning services (e.g., post-event cleanup, urgent move-in/out needs) for an additional 30% fee. To request emergency service, call (480) 555-6789 or email help@perceionm.com with “EMERGENCY” in the subject line. We prioritize emergency requests and aim to dispatch a team within 4 hours of confirmation.
6. Weather & Safety Delays
In the event of severe weather (e.g., monsoons, extreme heat) or safety concerns (e.g., road closures), we may delay or reschedule your service. We will notify you as soon as possible and offer a full refund or priority rescheduling at no extra cost.